Return portal is not accessible
The return portal is disabled and not accessible at this time.
To start the return process for your order, please enter your email address or phone number and the order number below.
1. Enter your order number and email address in the fields above and click Start
2. Follow the instructions and select the items you want to return
3. You will get a confirmation email with the shipping guidelines once the return request is approved
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Non-returnable items include: Gift Cards, Free gifts or promotional items are not returnable!
Non-refundable items include: sale items, only regular priced items may be refunded, unfortunately sale items cannot be refunded.
– Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
– If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
– We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@viparchery.com and send your item to: